Casino Operations Management Course
- Casino Operations Management Course Management
- Casino Operations Management Course Training
- Casino Operations Management Course Descriptions
- Casino Operations Management Book
- Casino Operations Management Course Description
General Information
Casino Management Program The Casino Management Program trains students for entry-level, supervisory, and managerial positions in the gaming industry, including positions such as casino dealer, floor supervisor, pit manager, surveillance investigator, cage cashier and casino host. Course Subjects Course Description. This course provides an overview of casino operations including the economics of the casino and its interface with hotels and other organizations and the practices and problems associated with the casino management such as staffing, security, controls, taxation, and entertainment. A basic course in hotel, motel, and restaurant law emphasizing risk management and security. The student is introduced to the fundamental laws, rules, and regulations applicable to the hospitality industry. Management/Casino Operations Marketing More Home Books/Software Casino. CASINO PIT MANAGEMENT AND SUPERVISOR TRAINING MANUAL. Casino Management and Operations One of the keys to success for any business venture, including the casino as well, is the effectiveness of the management team. Management team is of a essential importance of success and profitability for a casino operation.
Unless stated otherwise, all courses are non-repeatable except under certain conditions.
Open Enrollment
It is the policy of West Hills College Lemoore, unless specifically exempted by statute, that every course section or class, the average daily attendance of which is to be reported for state aid, wherever offered and maintained by the District, shall be fully open to enrollment and participation by any person who has been admitted to the College and who meets such prerequisites as may be established pursuant to Chapter 11, Division 2, Part VI, Title 5 of the California Administrative Code, commencing with Section 41820.
Unit or Credit Value
Casino Operations Management Course Management
Each course carries a certain credit or unit value. The amount is indicated in parentheses at the right of the title. A lecture class requires the equivalent of one academic hour, (50 minutes) per week for each semester unit conferred. Laboratory classes require three academic hours, (150 minutes) per week for each semester unit conferred.
Prerequisite
Prerequisites are prescribed courses covering skills and/or knowledge that are normally expected to be acquired prior to enrolling in another course. The intent of prerequisites is to ensure that any student enrolling in a course in which specific information is required will have the necessary background so that every opportunity exists to experience success. Therefore, any course with a prerequisite presumes that subject matter will be acquired in a sequential way.
Students enrolling in courses without the appropriate prerequisite may find that they are ill-prepared to continue their studies in that course. Prerequisites are designed to enhance success. Please refer to the West Hills College Lemoore prerequisite policy in the Academic Regulations portion of this catalog for additional information.
Corequisite
Corequisites are courses that a student is required to take simultaneously in order to enroll in another course. (Successful completion is defined as a grade C or better for the minimum prerequisite/corequisite requirement.)
Class Hours
The total number of class lecture and laboratory hours for each course is indicated in its course description. The schedule of classes, which is available at the time of class registration, will indicate which dates, days and times a given class is scheduled to meet.
Course Subject
Courses are classified by subjects as they exist at West Hills College Lemoore. All courses within an area usually count towards a major in that area. Other institutions may classify their courses differently. Transfer students should consult the catalog of the four-year college to which they intend to transfer for its classification of identical or comparable courses.
Course Numbering
Courses numbered 001-049 are baccalaureate level (transfer) courses. These courses are transferable to four-year institutions. However, the institution that the student transfers to determines the specific transferability of courses.
Courses numbered 050-99 are associate degree level courses. These courses are primarily for the student who does not plan to continue his/her education beyond the community college level; however, occupational education courses may transfer according to articulation agreements. Complete information on articulation is available through the Counseling Center.
Courses numbered 100-199 are non-transfer and are non-degree applicable; they are skill building or remedial courses.
Courses in some subject areas that are traditionally taught as combination lecture- laboratory courses at four-year colleges are split into two separate courses: one a lecture course for transfer students and one a laboratory course for both transfer and non-transfer students. Students wishing to transfer must take both the lecture and laboratory courses.
- NOTE: In case of transfer and non-transfer courses taught concurrently, a student may receive credit only for the course in which he/she is enrolled, not both. A student cannot change from one course to the other except according to regular drop/add procedures. He/She should be guided by the course description and may need to consult a counselor or advisor for aid.
Abbreviations for Degree, Non-Degree and Transfer Courses
The following abbreviations designate degree applicable, transfer and non-degree applicable courses:
(AA/AS) Associate Degree Applicable
(CSU) Transferable to California State University System
Casino Operations Management Course Training
(UC) Transferable to University of California System
(NDA) Non-Degree Applicable
- HRCM-001
- Introduction to Hospitality
- Credit(s) 3
Introduction to Hospitality
HRCM 001 is a fundamental overview of the hotel, restaurant, tourism, and casino segments of the hospitality industry. This course provides an overview of the operational sectors of the hospitality industry with an emphasis on organizational structures, departments, job classifications, and career paths. Lecture and discussion are enhanced by industry guest speakers and industry visits.
- Class Hours:
- 54 Lecture
- Advisory(s); CUL 050:
- Transfers to:
- CSU
- HRCM-003
- Hospitality Marketing
- Credit(s) 3
Hospitality Marketing
HRCM 003 examines the essential skills required to effectively develop and implement a marketing plan to meet the needs and philosophy of the hospitality industry. This course will focus on the role of marketing in strategic planning, marketing environment, market segmentation, targeting, positioning, internal/external marketing, product development, promotions, and professional sales.
- Class Hours:
- 54 Lecture
- Advisory(s):
- CUL 050
- P/NP
- Transfers to:
- CSU
- HRCM-004
- Superv and Leadership in Hospi
- Credit(s) 3
Supervision and Leadership in Hospitalit
HRCM 004 examines the roles and responsibilities of managers in the hospitality industry. This course will focus on developing communication strategies, motivational techniques, performance evaluation and review, staffing, training, and strategic planning.
- Class Hours:
- 54 Lecture
- Advisory(s):
- CUL 050
- Transfers to:
- CSU
- HRCM-015X
- Occupational Work Experience
- Credit(s) 1 - 8
Occupational Work Experience
Cooperative Work Experience Education (CWEE) develops skills and knowledge by integrating classroom study with planned, supervised work experience. It is based on the principle that well-educated individuals develop most effectively through an educational plan that incorporated work experience. Through these structured experiences, the students enrich their college studies, which enhance their total development. Occupational Work Experience is supervised employment which is intended to assist students in acquiring desirable work habits, attitudes, and career awareness in the field of the student's major. Students may earn up to 8 units per semester for a maximum of 16 total units. Credits are awarded for paid or voluntary work. For every 75 hours of paid work completed within the semester, 1 unit or credit is awarded. For every 60 hours of volunteer work completed within the semester, 1 unit of credit is awarded. Occupational Work Experience credits are counted as electives toward an Associate's Degree at West Hills College Lemoore and are transferable to four year universities (for specific transfer elibility, please contact a counselor or an advisor).
- Class Hours:
- Work Experience
- Transfers to:
- CSU
- HRCM-062A
- Career Success&job Ret Skills
- Credit(s) 0.5
Career Success & Job Retention Skills
HRCM 062A focuses on the necessary steps to a successful job search, including finding job sources, how to apply, how to accurately complete the application, how to develop and use a resume, how to prepare for the interview, how to make a positive first impression and dealing with rejection. It also covers techniques for meeting employer expectations and growing on the job. Topics include understanding the work culture, effective human relation skills, developing a positive attitude, being a team player and time management. This course may be used as credit for either Hotel, Restaurant and Casino Management or Business but not for both.
- Class Hours:
- 9 Lecture
- P/NP
- HRCM-062B
- Workplace Communication Skills
- Credit(s) 0.5
Workplace Communication Skills
HRCM 062B focuses on the importance of effective communication in the workplace. Topics include discussion on the four components essential to communication (sender, medium, message and receiver), barriers to effective communication, and techniques for avoiding barriers, as well as skills in developing effective telephone communications. This course may be used as credit for either Hotel, Restaurant and Casino Management or Business but not for both.
- Class Hours:
- 9 Lecture
- P/NP
- HRCM-062C
- Build Confidence & Working Pub
- Credit(s) 0.5
Building Conf & Working With the Public
HRCM 062C focuses on strategies for dealing with the public. Topics include building confidence, managing stress, anger management and dealing with disappointed, demanding or disruptive guests or customers. This course may be used as credit for either Hotel, Restaurant and Casino Management or Business but not for both.
- Class Hours:
- 9 Lecture
- P/NP
- HRCM-062D
- Guest Rel & Customer Service
- Credit(s) 0.5
Guest Relations and Customer Service
HRCM 062D analyzes the basic concepts and current trends in the hospitality and customer service industries. The skills necessary to achieve quality guest and customer service are stressed, as well as the following topics: guest/customer expectations, guest/customer satisfaction, guest/ customer dissatisfaction, meeting guest/customer needs, guest/customer retention and creating a guest/customer service system. This course may be used as credit for either Hotel, Restaurant and Casino Management or Business but not for both.
- Class Hours:
- 9 Lecture
- P/NP
- HRCM-067
- Orientation to Hospitality Op
- Credit(s) 1
Orientation to Hospitality Operations
HRCM 067 is an orientation course of the hospitality industry, including a historical prospective on the origins and subsequent development of the Hotel and Casino Industry, development and evolution of Native American gaming, overview of: casino cage operations, food and beverage operations, bingo operations and security operations. This course will also cover an overview of hotel, restaurant and casino risk management operations, hospitality industry employment opportunities and employee benefits, overview of guest relations and customer service as well as quality control procedures within the industry.
- Class Hours:
- 9 Lecture 27 Laboratory
- Advisory(s):
- CUL 050
Casino Operations Management Course Descriptions
Casino Operations Management Book
Casino Operations Management Course Description
Practice your skills online with CasinoService Nettcasino.
Typical operation starts with the president and branches out. I will describe few positions (not in the order of responsibilities in operation):
President - Responsible for the overall operation of the casino, including the hotel and all related operations.
Pit Manager - Responsible for overseeing the operation of the games (table, slots...) in a designated pit, supervises the floor persons and dealers within the pit.
Floor person - A floor person in the casino industry works directly under the supervision of the pit boss. It is the responsibility of this person to supervise the play of games at numerous tables and to specifically ensure that there are no house rules broken and that there is no cheating occurring.
Casino Surveillance - Casinos, generally hire a variety of security and surveillance officers to monitor both the interior and the exterior of the casino to be sure nothing is stolen. Numerous surveillance officers usually work the casino per shift. Monitoring is accomplished through surveillance cameras and other types of devices which are often hidden. Many gamers often refer to this as the eye in the sky; however, it has proven to be quite successful in detecting any type of theft. Surveillance officers also maintain constant communication with uniformed security officers spread throughout the casino as well as other employees such as floor supervisors to notify them of anything amiss or possible problems.
Casino Hosts - Casino hosts spend a large portion of their time actually out on the casino floor ensuring that the VIP customers are being well cared for. In many regards, the job also functions as a part of the sales and marketing department; however, there is an extensive amount of hands-on customer relations involved, therefore, individuals who are naturally people oriented usually fit well into this position. Casino hosts work to answer questions customers and ‘high rollers' may have as well as to do whatever they can to make sure these special customers feel welcome.
As a conclusion, among the key factors in successful casino management operation is heaving qualified personnel to do the job. From the lower positions, croupier has to attend the training which lasts 1-2 months, marketing division, should have proper business school, to a management position, that should likewise have proper school, and lot’s of experience.